Complaints Procedure
Utility Savers are committed to providing an honest, professional service to all of our customers at all times. If you are our client and you do not believe that we have demonstrated this, please let us know by contacting us and we’ll look into it straight away.
Customer Services team
Email: admin@utility-savers.co.uk
You can also get in touch with us via post at:
Address: Fernhills Business Centre, Foerster Chambers, Todd Street, Bury, England, BL9 5BJ
- We will take your complaint seriously and we will investigate your concerns in a prompt and efficient manner.
- If your complaint is made by post, one of our customer service advisors will be in touch within one working day to confirm it’s been received and that we’re working on it.
- Upon receipt of a complaint, we will formally acknowledge via telephone or email and keep a record of your complaint.
- If we cannot complete our investigations within 24 hours, we will write before the deadline and provide a revised completion date.
- If your complaint involves a contract sale, we will notify your supplier immediately and advise them of the corrective actions.
- If it is not possible to resolve immediately, a Complaints Handler will be assigned to resolve.
- We will keep you updated every 5 days until the complaint is fully resolved.
- If we are unable to resolve your complaint directly or if its been unresolved for more than eight weeks you can escalate your complain to Ombudsman Services.
- You can be rest assured that we will be impartial in dealing with your complaint and this service is free for our clients to use
- We will apologize and put things right if we have made a mistake. We put our customers first and ensure that all parties are happy with the resolution before closing the complaint.